Frequently Asked Questions
Everything you need to know about shopping with Essence™
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our size chart, as our contemporary cuts may vary slightly by collection.
Where are Essence™ garments manufactured?
We partner with ethical factories in Portugal and Italy that prioritize fair labor practices and sustainable textile sourcing to ensure premium quality and social responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Essence™ pieces?
To maintain the longevity of your garments, we recommend following the specific care label instructions. Generally, we advise washing in cold water and laying flat to dry to prevent shrinkage.