Returns & Exchanges
At Essence™, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original box with all tags attached and include the printed return authorization slip inside.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our quality team inspects the returned items, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing